Andreas Hollinger-13181ab_NPG


General terms and conditions

General Terms and Conditions of Gesäuse National Park GmbH with registered office in Weng 2, 8913 Admont


Status: 26.01.2022

General Terms and Conditions of 26.01.2022


Customer money insurance in accordance with the Travel Agency Insurance Ordinance (Reisebüroversicherungsverordnung-RSV):
The Gesäuse National Park GmbH is registered as a tour operator in the organiser register of the Federal Ministry of Economics and Labour under the registration number 2012/0030. In the event of insolvency, all claims must be filed within eight weeks directly with the competent insolvency administrator TVA-Tourismusversicherungsagentur GmbH; Ferstelgasse 6, 1090 Vienna; Tel: 01/3619077 Fax: 01/361 9077-25,,

The General Terms and Conditions (GTC) apply to all educational events (such as excursions, group events, school events and the like) organised by the Gesäuse National Park GmbH (hereinafter referred to as NPG GmbH) or the Naturschutz Akademie
Styria (hereinafter NAS). Every registration is binding and subject to our cancellation conditions. By booking an event, the person booking agrees to the general terms and conditions and the data protection declaration. The implementation of events is subject to compliance with the respective valid requirements of the Federal Government regarding COVID-19. Due to legal requirements, programme changes or changes to programme components may occur. Registration and participation guidelines. Unless otherwise stated, the registration deadline is seven days before the start of the event. In case of unexcused non-attendance
On the 1st day of the course, the place can be given to another interested person. Registration and contact details are provided by the
Admont of NPG GmbH or by NAS and used for internal evaluations.


Bookings of educational events are confirmed in writing by the NPG GmbH information office or the NAS and are
valid and binding; from this point on, the cancellation conditions apply. This does not apply to events without prior booking, for which the participants can also take part without prior booking. In the event that a
If a person takes over the booking for other persons (e.g. school classes or groups), this person is liable to NPG GmbH for the payment of the invoice for all booked participants.


School events: As soon as the booking is signed by the teacher and returned to NPG GmbH, the booking (programme, number of participants etc.) is binding.


Terms of payment
The prices quoted are per person. Unless otherwise agreed, the invoice will be sent electronically to the
e-mail address given at the time of booking. The participation fee will be invoiced in advance following valid registration
and is due at the latest at the start of the event. For group events (e.g. book your guide, school events, etc.), invoicing takes place after the event.


The instructions of the rangers or the event management must be followed at all events. In case of non-compliance, inappropriate behaviour or alcoholism, exclusion from the event is possible. In this case, the fee will not be refunded. Claims for damages shall be excluded unless the damage was caused intentionally or by gross negligence by NPG GmbH or NAS or a person for whom NPG GmbH or NAS is responsible. NPG GmbH shall not assume any liability for events organised by third party providers within the scope of rafting or nature adventure trips as well as cave tours. From the time of the activity by the third-party provider, the liability for these activities lies with the third-party provider. Dogs are not permitted at any event.
During school and group tours, teaching staff and other supervisors are not released from their supervisory duties. Parents are liable for their children. We recommend that schools or parents take out insurance for rescue costs.
Place of jurisdiction: The competent court in Liezen.


Organisational changes and alternative dates
NPG GmbH and NAS reserve the right to change or cancel programmes at short notice for organisational reasons, in the event of adverse weather conditions or due to insufficient numbers of participants. If advertised events do not take place, there will be no costs for the participants. No claims for compensation can be made for events that have been changed or cancelled for weather or safety reasons. If weather conditions prevent an excursion, NPG GmbH can offer the customer one or more alternative dates.


Withdrawal and cancellation fees
Cancellation must be made exclusively in writing (e-mail, fax) to the information office of NPG GmbH or NAS. Should a cancellation be made by
If cancellation fees are incurred by third parties - usually accommodation providers - as a result of the cancellation, NPG GmbH and NAS shall be entitled to pass on these cancellation fees to the customer.
For cancellations up to 12 days before the start of the event, a cancellation fee of 25 % of the participation fee will be charged. For cancellations up to 8 days before the start of the event, a cancellation fee of 50 % of the participation fee will be charged, thereafter 100 % of the participation fee will be due. In the event of cancellations due to illness before the start of the trip/event, the cancellation fees will be suspended on presentation of a doctor's confirmation. In case of cancellations due to personal reasons as well as illness during the stay/event, the above mentioned cancellation fees will be charged. Cancellation of one-day events according to the event programme: No cancellation fee will be charged for cancellations received by the registration deadline. In case of cancellation after the stated deadline, a cancellation fee of 50 % of the participation fee will be charged. In case of unexcused non-attendance or cancellation of the event by the participant, the entire participation fee (100 %) will be charged. If a substitute participant is nominated, the cancellation fee is waived.


Privacy policy
We attach great importance to the protection of your data. Personal data such as name, e-mail address, address and other personal details are only used by us within the framework of the contract, kept safe and not passed on to third parties. Before the start of the event, the supervising Ranger:innen must be informed of any possible health or medical needs and risks (such as heart and circulatory problems, seizures, diabetes, allergies (especially to insect bites)). This information will be kept absolutely confidential and is for your safety only. NPG GmbH undertakes to maintain absolute confidentiality about all personal and business information brought to its attention. NPG GmbH is entitled to send invoices and feedback forms to the customer in electronic form. The contract between the customer and NPG GmbH ends after the conclusion of the event or event days and with the invoicing.

Last update: 26.01.2022, Author: Isabella Mitterböck


© Gesäuse National Park GmbH 2022